The discovery process starts with an initial “Creative Kickoff” session taking place over Google Hangouts. During this hourlong session, we listen to your dreams and walk through the Creative Kickoff Questionnaire provided prior to the meeting.

THE DETAILS

This is where the magic happens! After the discovery phase is approved, we use the branding strategy as a reference to start working on your concept development. We create 3 distinctly different logo concepts and present it to you via an in-depth concept presentation that includes a logo, secondary logo, color palette & other unique branding elements.

THE DETAILS

As the project is nearing end, we pick a launch date and start developing a launch strategy. During this time, we save all of the different file types you will need as well as create a detailed Brand Style Guide for you. All of your new design files will be sent to you in an organized zip folder via email.

THE DETAILS

You will walk away with a newfound confidence in your brand that feels authentic and reflective of your heart and vision

THE DETAILS

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information

PERSONAL INFORMATION WE COLLECT

POLICIES

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

HOW DO WE USE YOUR PERSONAL INFORMATION?

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DO NOT TRACK

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

YOUR RIGHTS

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals under the age of 18.

DATA RETENTION

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@duendedesignco.com.

CHANGES + CONTACT